Privacy Policy

RIDER – PRIVACY POLICY

E Kamatooaki:19 Maati 2026 

1. 1. Introduction

   URider (“we”, “our”, “us”) provides transport and parcel delivery services in Kiribati through a mobile application.
   This Privacy Policy explains how personal data is collected, used, stored, and protected in accordance with the Data Protection Act 2025.

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   2. Data We Collect

   We collect only necessary personal data:

   • Full name

   • Phone number

   • Location data (GPS)

   • Trip history

   • Device/app usage data

   • Payment and wallet records

   We do not collect unnecessary or unrelated data.

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   3. Purpose of Data Collection

   Your data is used only for:

   • Connecting passengers with drivers

   • Providing real-time ride tracking

   • Processing payments and wallet transactions

   • Customer support and dispute handling

   • Improving service performance and safety

   All processing is limited to these purposes.

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   4. Legal Basis for Processing

   We process your data based on:

   • Your consent when signing up

   • Performance of a service contract (ride booking)

   • Legitimate business interests (service improvement, fraud prevention)

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   5. User Rights

   You have the right to:

   • Access your personal data

   • Correct inaccurate data

   • Request deletion of your account

   • Withdraw consent at any time

   To exercise your rights, contact:
   Email: support@uriderkiribati.com

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   6. Children and Minors

   URider services are intended for users 18 years and above.

   If a user is under 18, a parent or legal guardian must provide consent.

   We do not knowingly process data of minors without proper authorization.

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   7. Data Retention

   We retain personal data only as long as necessary:

   • Active accounts → retained during use

   • Inactive accounts → may be deleted after a reasonable period

   • Financial records → retained as required for legal/business purposes

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   8. Data Security

   We implement appropriate security measures:

   • Encrypted connections (HTTPS)

   • Secure authentication systems

   • Restricted access to personal data

   • Regular monitoring and system protection

   We take reasonable steps to prevent unauthorized access, loss, or misuse.

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   9. Data Breaches

   In case of a personal data breach:

   • We will notify the Digital Transformation Office (DTO)

   • Affected users will be informed as soon as practicable

   • We will take immediate steps to reduce harm

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   10. Third-Party Services

   We may use trusted third-party providers, including:

   • Google Maps (location services)

   • Firebase / cloud infrastructure

   These providers process data on our behalf and are required to maintain data protection standards.

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   11. International Data Transfers

   Your data may be stored or processed outside Kiribati (e.g. cloud services).

   We ensure that appropriate safeguards are in place to protect your personal data.

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   12. No Refund Policy

   All wallet top-ups and transactions are non-refundable unless required by law.

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   13. Contact Information

   For privacy-related inquiries:

   URider Support
   Email: support@uriderkiribati.com
   Website: https://uriderkiribati.com/

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   14. Updates to This Policy

   This Privacy Policy may be updated from time to time.
   Users will be notified of significant changes through the app or website.

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   15. Acceptance

   By using URider, you agree to this Privacy Policy and the processing of your personal data as described.